Original message
| Alliecat
 |  "Lennox heat pump from hell"
, posted Mon 1 Jan 14:06  
I am a consumer with a 8 1/2 yr old Lennox heat pump. The unit model # on the furnace section is C26-41-1 and manual says G23 series. We have replaced the blower motor and blower wheel 3 times (twice in one month) and now 2 yrs later the circut board has failed and the gas valve may also be failing. I'm considering replacing the unit, since I'm looking at putting another $1000 buck in it. Any one heard of problems with these, or is this a lemon?
Alliecat
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Replies:
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| chucketn
|  "Re(1):Lennox heat pump from hell"
, posted Fri 3 Oct 15:19
My letter of complaint to Lennox Consumer Affairs:
I am the disgruntled owner of a Lennox Elite Series Heat Pump, M/N CHP20R-036-4P, S/N 5602K 07536. This unit was purchased from and installed by Xxxxxx Heating and Cooling of Kingsport, TN.
This unit was installed 19 Dec, 2002. It has had no less than 4 major failures in less than 6 years. The first failure came less than 1 year from installation, at the very start of the heating season.
Today I get the news that the compressor is bad and although the compressor is under warranty, it will still cost me $400+ for labor and Freon, etc., etc. The Xxxxxx technician also stated that the compressor had been changed once already! Why would I have to pay labor and parts for a warranted failure? Especially the second one of the same type in 6 years!
The plot thickens. I just received a call from the same technician from Xxxxxxs that diagnosed the compressor problem. He states there are no units available to fix my $4000+ 6 year old unit. I will have to replace it. If I do replace this unit, I guarantee it won’t be a Lennox… As Xxxxxx Heating and Cooling only handle Lennox, Xxxxxx Heating and Cooling will not get my business either!
I want a Lennox Factory Representative to come to my house, along with a qualified service technician and take care of this problem.
I think ‘Ole Dave himself would be upset, and at this point I would not recommend a Lennox product to anyone!
Understand, this is not a complaint against Xxxxxx Heating and Cooling, but a complaint on the quality of Lennox products. I have always received prompt and quality Service from Xxxxxx Heating and Cooling.
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| BAYONET
| "Re(1):Lennox heat pump from hell" , posted Sat 31 May 13:59
WOULD SUGGEST THAT IF THE ORIGINAL INSTALL COMPANY CANNOT HELP, CONTACT LENNOX AND TELL THEM YOU WANT A FACTORY REP TO VISIT YOUR HOME ALONG WITH A QUALIFIED SERVICE PERSON AND ASK THEM WHAT THEY ARE GOING TO DO ABOUT YOUR 8 1/2 YEAR OLD SYSTEM? NO MATTER WHAT THE BRAND THESE DAYS, IF IT IS NOT INSTALLED CORRECTLY OR MAINTAINED CORRECTLY IT WILL ALWAYS GIVE YOU PROBLEMS. AS A HOMEOWNER YOU HAVE MORE PULL WITH THE MFG REPS THAN A CONTRACTOR. IF WE COMPLAIN THEY SAY WE ARE JUST CRYING, BUT IF A HOMEOWNER COMPLAINS THEY HAVE TO FOLLOW-UP, NO ONE CAN AFFORD NEGATIVE PUBLICITY THESE DAYS.WE ARE LENNOX DEALERS AND I HAVE WORKED WITH OUR LOCAL REPS ON SEVERAL OCCASIONS AND THEY HAVE RESOLVED THE ISSUES VERY QUICKLY AND TO THE CUSTOMERS SATISFACTION.
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| jchvac
| "Re(1):Lennox heat pump from hell" , posted Tue 14 Aug 21:49
the only good thing about lennox...was their old fuel oil furnaces. my opinion is to rip it and replace it with a goodman heat pump. they are easy to work on, simple and have 10 years warranty on parts
it's always something simple!
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| aircooled
| "Re(1):Lennox heat pump from hell" , posted Sat 26 May 23:12
I would say that you are having some issues with your system and if continued problems exist, I would consider change-out of system.
The comments about Lennox are wild and all systems have problems if not installed properly or serviced regular.
Trane,Lennox,Carrier, Rheem,York all have some issues with different components.
Heat Pumps are just bi-flow air conditioners with the ability to render heat in most cases ..LOL
"Try not to be a man of success but rather to be a man of value."
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| chunter16
|  "Re(1):Lennox heat pump from hell"
, posted Wed 14 Mar 00:04
check the common sense things like voltage and wiring, air supply
charles hunter
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| ActionMechTech
| "Re(1):Lennox heat pump from hell" , posted Fri 2 Feb 01:50
Get a Trane...LOL
I service all major brands...Lennox is not the worst, in fact they are accually one of the top 5 brands...BUT Lennox engineers work overtime to put more useless crap in their units...they have controls for their controls for their controls....way to many things to go wrong...My company has sold and installed many brands over the years...but Trane has seemed to be the best so far...Just my oppinion
Start with what you know...
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| | thetvtaster
| "Re(2):Lennox heat pump from hell" , posted Sun 30 Dec 20:23
york is coming up they stick to basics and improve unlike lennox trying to re-invent the wheel. Plus there heat pumps work with almost any stat as they change there reversing valve with the board now.
seeking.. answers?
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| | jason-hvac
| "Re(2):Lennox heat pump from hell" , posted Wed 4 Apr 15:53
thats is right lennoxs put a alot of junk in there units,which i think is CRAP TOO,trane a good brand,and rheem(just what i think)is quit simple to work on ,but i far as lennox..junk it!!!
jason
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| tntek
| "Re(1):Lennox heat pump from hell" , posted Tue 23 Jan 18:45
My neighbor has a Lennox gas pack.That has to be worked on every year. I'm not a fan.
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| | Rustymike
| "Re(2):Lennox heat pump from hell" , posted Sat 3 Feb 16:24
From the sounds of things, you have more than 1 issue to deal with, so even replacing the complete system, will not resolve your problems.
Blower failure: it isn't often that a Lennoc motor fails, UNLESS the filters are so dirty that air can't pass through them.Maybe the wrong motot was installed (undersized) or the wrong motor. Lennox uses different rotation motors on their furnaces, so the concept of one motor for all furnaces is WRONG!
Control board failures: yes they do happen. sometimes from having a very dirty cooling coil which may be located above the furnace and the wter overflows down into the control compartment.
Sometimes its because the furnace over heats. You may have poor air circulation (filters) or the venting isn't doing its job properly.
Sometimes, its a Power Quality issue. Low voltage will just do wonders for control board unit mounted Xformer or fuse.
I have many G23 Lennox furnaces installed out herre, some of them 12-15 yrs old, and am just starting to have motor failures, moreso do to the age and not the manufacture.
No matter how idiot proof you make something better idiots will always try and screw around with it!
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| | blewbyu2
| "Re(3):Lennox heat pump from hell" , posted Sat 17 Feb 21:43
Check the system design. Posible air flow flaws. Would hate to see you replace unit and have same problems
Don't let the obvious alude you
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| | Servicemanager
| "Re(4):Lennox heat pump from hell" , posted Wed 21 Mar 14:23
Thanks goodness someone has some sense, start with the basics, is there enough airflow, is it installed correctly etc. good job
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| | Schock Therapy
| "Re(5):Lennox heat pump from hell" , posted Tue 3 Jul 02:55
Regarding the blower motor failures; as others have suggested, voltage and power quality should be checked. As for airflow, the problem may be duct sizing. If the ductwork is oversized, and there is not enough static pressure in the system, the blower may try to move too much air. If the motor/blower wheel match-up is borderline the motor may be running over it's rated Full Load Amps. I have seen this problem before on commercial Lennox heat pumps. You cannot overload a squirrel cage blower by restricting air to the inlet of the blower, but you CAN overload it by giving it too much air to move.
It's only a shock if your not expecting it!
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| | fitter597
| "Re(6):Lennox heat pump from hell" , posted Fri 17 Aug 23:24:
I'm with everyone else who hates lennox crap, they are troublesome machines
Pipefitters Local 597
" We do it right the first time"
[this message was edited by fitter597 on Fri 7 Sep 00:16] |
| | sheetmetalkid
| "Re(7):Lennox heat pump from hell" , posted Thu 30 Aug 21:04
Carrier is a really good unit anything from bryant I've never saw a lennox work right yet
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