I have a Carrier Model # 48GS-024060301 Serial # 4003G50764 . This unit was purchased in February 2004. Last fall during my winter maintenance check the tech found a hole in the Heat Exchanger the diameter of a pencil eraser. They did no further checks after this, closed up the unit and left calling me back the next day with a quote of somewhere around $1100.00+ to replace the Heat Exchanger. I did not find out until yesterday that there is a 10 year warranty on this Heat Exchanger and this was verified in my original documentation. This is the 2nd unit I have purchased from this company the first being in 1991 when I built this home. I have been a loyal customer ever since shelling out upwards of $140.00 a year for maintenance contracts.
My question is, except the chase of the almighty dollar, is there any other reason why this warranty was not mentioned last October when they found the hole ?
Thanks for any feedback or information.