by allmark » Fri Sep 30, 2011 5:59 pm
Our system is 5.5 years old. The AC stopped working 2 weeks ago. The technician came out and said the compressor was bad. The warranty will pay for the parts but not labor because we did not have it serviced last year. After the compressor was replaced they said the expansion valve was bad. That was replaced. He ran the system ran for 45 minutes and stopped working. Tech opened the blower portion of the unit. It had black mold covering most of it, all of the rivits are rusted and there is standing water in the system. When the system was installed (in 2006) it was winter- when we turned on the AC in May water flowed onto the floor. They said they installed the outflow pipe wrong and fixed it free of charge. The heaviest mold is where the the system had originally leaked. The owner of the company said he would come out and inspect- instead sent another tech. That tech told us the pipe could have been clogged and unclogged itself and we didn't know it. He went back and told the office the pipe was clogged and that is why there is water. He also took the insulation with all of the mold on it and I told them I wanted it back and now they cant find it. They agreed to replace the blower motor and module. WHen the tech tried to get the blower motor out it is rusted so badly they couldn't get it apart. They also found standing water underneath the blower unit (approx 2 inches). When I asked the office what we were going to do about the standing water and mold I was told that they were not responsible for any of it. She felt she (office rep) was being very nice seeing as I did not have the service done the last year and there was nothing they could do. We are at a loss as to how to deal with this. We are extremely concerned about the mold especially since myself and 2 kids have had horrible recurrent allergy/sinus problems. Most of our duct work is flexible and cannot be cleaned. We have told them that we need to talk to the owner at this point. He is out until mid next week. Any advice is greatly appreciated! Thanks in advance!